This Privacy Policy explains what personal information we collect when you use 1xbetph, how we use it, and the choices you have. We keep things straightforward so you always know where your data goes.
Last updated: 2025. Applies to all registered users in the Philippines.
When you register and use 1xbetph, we collect certain personal information to verify your identity, process transactions, and keep your account secure. We only collect what is genuinely needed to provide you with a safe and functional betting and gaming experience in the Philippines. Below is a clear breakdown of the main categories of data we handle and the purpose behind each one.
Account Registration Data
When you create your 1xbetph account, we collect your full name, date of birth, email address, mobile number, and a valid government-issued ID for verification purposes. This information is required under Philippine regulations to confirm that you are of legal age and are who you say you are. Your registration details are stored securely and are never shared with third parties for marketing purposes without your explicit consent. We use your contact details to send you important account notifications, security alerts, and updates relevant to your use of the platform. Keeping this data accurate and up to date is your responsibility, and you can update most details directly from your account settings.
Payment and Transaction Records
Every deposit, withdrawal, and bet placed on 1xbetph generates a transaction record that we retain for financial compliance, dispute resolution, and fraud prevention. We collect payment method details — such as GCash references, bank account numbers, or e-wallet identifiers — to the extent necessary to process your transactions and verify fund sources. Full card numbers and full banking credentials are never stored on our servers; sensitive payment data is handled through encrypted, compliant payment processors. Transaction history is accessible to you at any time through your account dashboard. We may share summarised transaction data with Philippine financial regulators or law enforcement where we are legally required to do so.
Device and Usage Information
We automatically collect technical information when you access 1xbetph, including your device type, operating system, browser version, IP address, and session timestamps. This data helps us optimise the platform for mobile users across the Philippines, detect suspicious login attempts, and troubleshoot technical issues quickly. Usage data — such as which pages you visit, how long you spend on them, and which games or markets you interact with — is analysed in aggregate to improve platform navigation and content relevance. We do not use this information to build individual behavioural profiles for sale to advertisers. Device data is retained only as long as needed for security monitoring and platform improvement purposes.
Support and Communication Data
If you contact our support team, we retain records of your messages, queries, and the responses provided in order to resolve your issue accurately and to improve our service quality over time. Communication data may include email correspondence, chat transcripts, and any attachments you voluntarily submit as part of a support request. This information is accessible only to authorised support staff and is not used for any purpose unrelated to your specific query or account management. We may periodically send you service-related emails — such as password reset notices or policy updates — which are not optional, as they are necessary for account security. Promotional communications are only sent if you have opted in, and you may unsubscribe at any time through the link in any such email.
1xbetph uses the data we collect strictly to operate the platform, meet our legal obligations in the Philippines, and keep your account safe. We do not sell your personal data. The sections below explain the key ways your information is used and the limited circumstances in which it may be shared with third parties.
Platform Operations and Security
Your personal data is used day-to-day to authenticate your login, process your bets, settle winnings, and maintain the overall integrity of your account. Security systems analyse login locations, device fingerprints, and transaction patterns to detect and block fraudulent or unauthorised activity before it causes harm. Where a security risk is detected, we may temporarily restrict account access and contact you using the details you registered with. Our team reviews flagged accounts manually to ensure that legitimate users are not unfairly locked out. All of these processes are essential to delivering a trustworthy betting environment for players across the Philippines.
Regulatory and Legal Obligations
As a platform serving Filipino players, 1xbetph is subject to applicable Philippine laws governing online gaming, anti-money laundering (AML), and consumer data protection. We may be required to share your identification and transaction data with PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, or other competent authorities upon lawful request. We will not disclose your data to law enforcement or regulators beyond what is strictly required by law, and we will inform you of such requests where we are legally permitted to do so. All data shared under legal obligation is transmitted through secure channels. Our compliance team reviews every regulatory data request before any information is released.
Trusted Service Providers
We engage carefully selected third-party service providers — such as payment processors, identity verification services, and cloud infrastructure providers — who handle portions of your data only to perform specific services on our behalf. Every such provider is bound by a data processing agreement that prohibits them from using your information for any purpose other than the one we have authorised. We do not allow these partners to retain your data beyond the period needed to complete the relevant service. Service providers are assessed for their security standards before engagement and reviewed periodically. You can find general categories of our service providers in this policy; specific names are available on written request where permitted by applicable law.
As a user based in the Philippines, you have clear rights over your personal data under the Data Privacy Act of 2012 (Republic Act 10173). 1xbetph respects these rights and has put straightforward processes in place so you can exercise them without difficulty.
Right to Access
You may request a copy of the personal data we hold about you at any time. Submit your request through our support channel — details are on the FAQ page — and we will respond within the timeframe required by Philippine law. We will provide a clear, readable summary of the data categories we hold, the purposes for which they are processed, and the parties with whom they have been shared. There is no fee for a standard access request. Requests that are manifestly unfounded or excessive in scope may be subject to a reasonable administrative fee, which we will communicate to you in advance.
Right to Correction
If any of the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it promptly. You can update basic account details — such as your contact number or email address — directly from your account settings without needing to contact support. For changes to identity documents or verification records, a formal correction request with supporting documentation will be required. We will action verified correction requests within a reasonable period and notify you once the update is complete. Corrected records are applied across all relevant systems that hold the affected data.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that we are required by Philippine regulations to retain certain records — particularly financial and identity verification data — for a defined minimum period even after account closure. We will inform you of any data we are legally obliged to retain and provide a timeline for its eventual deletion. Erasure requests that qualify fully will be actioned within the timeframe mandated by applicable law. Partial erasure will be applied where full deletion is not possible due to legal retention requirements.
Right to Object and Portability
You have the right to object to processing of your personal data where that processing is based on our legitimate interests, and the right to receive a structured, machine-readable copy of data you have provided to us. To exercise either right, contact our support team through the details listed on the FAQ page. Portability requests will be fulfilled for data that is technically portable and where doing so does not adversely affect the rights of others. Objection requests will be assessed individually; where your objection is upheld, we will cease the relevant processing promptly. Where we are unable to uphold an objection due to an overriding legal basis, we will explain the reason clearly in writing.
If you have any concerns about how 1xbetph handles your personal data, or if you wish to exercise any of your rights, the FAQ page is the best starting point. You can also review our Terms and Conditions or our Responsible Gaming page for more information about how we support safe play in the Philippines.